Complaint·May 29, 2026

LPA obtained and reviewed the maintenance record and confirmed the air conditioner repair. Based on interviews conducted and records review, the Department’s investigation provided enough information to corroborate the allegation that facility did not maintain a safe vehicle for clients in care. This allegation is substantiated. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted where a copy of this report was provided along with LIC9099D, and Appeal Rights were provided. R1 asked to be relocated to the newly renovated room, but the facility management denied R1’s request by stating that the room was reserved for a resident with a private residence agreement. LPA conducted interviews with the Administrator and Director of Nursing, both of whom stated that no residents had been promised any specific rooms. Rooms are assigned upon availability. R1 is a resident who is under a special program that requires a shared room. The room that R1 had requested is a private residence, not a shared room. LPA conducted records review and verified the statements from the Administrator and Director of Nursing. LPA conducted interviews with eight (8) residents, all of whom stated that staff members have treated residents with respect. Based on interviews conducted and records review, the Department’s investigation did not provide enough information to corroborate the allegation that staff are not treating resident with respect and dignity. This allegation is unsubstantiated. It was alleged that licensee is not maintaining the facility in good repair. Information received indicated that staff did not fix a leak in Resident #1’s (R1) bathroom where there was mold. LPA conducted an interview with R1 in their room. LPA did not observe any leaks in the bathroom. LPA did not observe any mold anywhere in R1’s room. R1 wanted to talk about changing their room only while LPA conducted the interview and room observation. LPA conducted interviews with eight (8) residents, all of whom denied having any problems with facility maintenance. LPA did not observe any leaks or mold during the tour of the facility and interviews with residents. LPA did not observe any maintenance concerns throughout the facility. Based on interviews conducted and observations, the Department’s investigation did not provide enough information to corroborate the allegation that licensee is not maintaining the facility in good repair. This allegation is unsubstantiated. It was alleged that staff do not assist resident with arranging transportation for medical care. Information received indicated that staff did not help with Resident #1 (R1) getting to the doctor’s appointment. LPA conducted an interview with R1 who stated that R1 could call and make appointments with their doctors, but staff did not arrange transportation. R1 stated that they missed some of the doctors’ appointments due to lack of help from staff. LPA conducted interviews with the Administrator and Director of Nursing, both of whom stated that all residents can arrange transportation at the front desk 48 hours in advance. LPA’s records review confirmed the statements from the Administrator and Director of Nursing. LPA conducted interviews with eight (8) residents, all of whom stated that they either take the facility transportation vehicle or healthcare provided transportation for their healthcare needs. Continued on LIC9099-C.... None of the residents interviewed expressed any problems with staff arranging transportation. Based on interviews conducted and records review, the Department’s investigation did not provide enough information to corroborate the allegation that staff do not assist resident with arranging transportation for medical care. This allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where a copy of this report was provided.