Complaint·May 29, 2026

LPA conducted interviews with three (3) staff members, all of whom denied confining any residents. All three (3) staff members interviewed stated that none of the residents expressed any concerns or complaints regarding isolation during COVID outbreak. LPA’s records review revealed that staff followed the procedures according to their plan of operation. Based on the interviews conducted and records review, the Department’s investigation did not provide enough information to corroborate the allegation that staff confine residents to bedroom. This allegation is unsubstantiated. It was alleged that staff do not ensure that residents’ dietary needs are being met. Information received indicated that those residents who were in isolation missed their meals. LPA conducted interviews with ten (10) residents, all of whom denied missing any meals. Six (6) of the ten (10) residents interviewed were tested positive for COVID, and staff delivered three (3) meals to their rooms during the isolation periods. LPA conducted interviews with three (3) staff members, all of whom stated that all meals were delivered to the residents’ rooms during their isolation periods. None of the three (3) staff members interviewed heard any complaints about missed meals from residents. Based on interviews conducted and records review, the Department’s investigation did not provide enough information to corroborate the allegation that staff do not ensure that residents’ dietary needs are being met. This allegation is unsubstantiated. It was alleged that staff do not communicate with residents regarding care. Information received indicated that some residents who were in isolation for five (5) days were asked to be isolated again for another five (5) days without any explanation. LPA conducted interviews with six (6) residents who were tested positive for COVID. One (1) resident tested positive stated that they were in isolation for 10 days. Five (5) residents tested positive stated that they were in isolation for five (5) days only. LPA conducted interviews with three (3) staff members, all of whom stated that staff followed the facility’s plan of operation regarding COVID outbreak. Residents who were tested negative on day six (6) were given OK stop isolation. Residents who were tested positive on day six (6) were asked to continue isolation for another five (5) days. LPA’s records review confirmed the statements from the staff members interviewed. Based on interviews conducted and records review, the Department’s investigation did not provide enough information to corroborate the allegation that staff do not communicate with residents regarding care. This allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where a copy of this report was provided.