complaint·May 17, 2023

It was then alleged that R1 was not being taken to his follow up appointments, and further, staff were not assisting R1 with meeting their medical needs. LPA reviewed documents provided by the facility and found that R1 was admitted to the hospital for contracting COVID-19 on May 9, 2023, and prescribed medication to handle the diagnosis. R1 continued to receive medical care for an undiagnosed condition. Prior to that, the facility provided the most recent After Visit Summary dated March 3, 2023 which noted no additional follow-up visit was scheduled; therefore, there was no additional follow-up for the facility to provide. Thus, the allegation was Unsubstantiated. It was then alleged that the facility was not feeding R1. Interview with R1 and staff indicated that R1 was fed, and there was no concern with R1 not having enough food. Thus this allegation was Unsubstantiated, as a result. A finding of UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where a copy of this report was discussed and provided. Interview with staff revealed that medications are picked up for R1 by their friend, and delivered to the facility. LPA inspected the Medication Administration Record (MAR), and; although complete, when questioned, staff advised that R1 was not getting their medication as prescribed. Thus this allegation was Substantiated. It was then alleged that staff do not assist R1 with hygiene and do not help them bathe. Interview with staff indicated that R1 was difficult to bathe, and would often refuse. Staff interview revealed that R1 should be afforded baths, but due to R1's refusal and behavior, none are offered. R1 is; however, afforded a bed bath once in awhile. Thus, this allegation was Substantiated. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. Thus the facility was cited per Title 22. An exit interview was conducted where a copy of this report was discusses and provided along with copies of the LIC9099D, and Appeal Rights.