complaint·October 15, 2025

The investigation revealed the following: Regarding allegation: Staff does not treat resident with respect. It is alleged that staff are treating R1 inappropriately and in a rough manner. Interviews with residents revealed staff are respectful and gentle when assisting with care. Interviews with staff revealed they have not observed residents treated in a rough or disrespectful manner. It has not been reported to any staff of residents being mistreated either by staff or residents and staff treat the residents with respect. Per staff they are provided training on resident’s personal rights yearly. Interview with POA revealed they were satisfied with the care and there were no concerns regarding the staff. Documents reviewed revealed R1 was admitted on 5/9/22. R1 is no longer residing at the facility therefore an interview was not conducted. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted with Jonathan Fuentes and a copy of this report was provided.