complaint·March 21, 2023

In addition, the administrator made inferences that the LTCO representative “could have been under the influence”. While the administrator was on the phone with LE, the LTCO representative received a call from the LTCO supervisor. The administrator hung up the phone with LE and directed her attention to the LTCO supervisor, stating that the representative would not exit the home and comply with request to be screened. After several back and forth between the administrator and the LTCO supervisor, no clear directions were provided. As the representative is receiving final instructions by the LTCO supervisor, the administrator can be heard stating over and over, for the representative to “step outside the home”. The representative did as instructed, by the administrator and step outside the home, confirming that LE was on their way to the facility and that she would wait outside. The representative exits and leaves the home and tried to sit in their vehicle that is parked in front of the facility. The administrator made the decision to leave the home and follow the LTCO representative to the parked vehicle. LPA can hear the administrator repeatedly, asking the LTCO representative for the supervisor’s number and approaches the vehicle. The administrator places herself between the open door of the vehicle, preventing the LTCO representative from closing the door. LPA can observe that the representative makes several attempts to close the door, but is unable to do so, because of the administrator standing between the door. Based on observation the allegation of the licensee created a hostile environment, the allegation is SUBSTANTIATED. Regarding the allegation of Licensee prevented a visitor from leaving. On December 8, 2022, The Riverside County Long-term Care Ombudsman (LTCO) representative attempted a visit to the facility. According to interviews conducted the administrator Telecia Cooke made a request for the representative to step outside, so that the caregiver on duty could complete the required Covid screening protocol. A video collected shows the Administrator the representative is receiving final instructions by the LTCO supervisor, the administrator can be heard stating over and over, for the representative to “step outside the home”. The representative did as instructed, by the administrator and step outside the home, The representative exits and leaves the home and tried to sit in her vehicle that is parked in front of the facility. The administrator made the decision to leave the home and follow the LTCO representative to the parked vehicle. LPA can hear the administrator repeatedly, asking the LTCO representative for the supervisor’s number and approaches the vehicle. The administrator places herself between the open door of the vehicle, preventing the LTCO representative from closing the door. LPA can observe that the representative makes several attempts to close the door, but is unable to do so, because of the administrator standing between the door. After several attempts the representative is finally able to close the door and the incident ends. Based on observation the allegation of the licensee created a hostile environment, the allegation is SUBSTANTIATED. Regarding the allegation of Licensee made unnecessary law enforcement contact. On December 8, 2022, The Riverside County Long-term Care Ombudsman (LTCO) representative attempted a visit to the facility. According to interviews conducted the administrator Telecia Cooke made a request for the representative to step outside, so that the caregiver on duty could complete the required Covid screening protocol. A video collected shows the Administrator already on the phone speaking with Law Enforcement (LE). Administrator can be heard stating to LE that the LTCO representative was being non-cooperative. Administrator continued to state to LE that the LTCO representative did not identify self prior to entering and would not comply with request to have her temperature checked. LPA observed the LTCO representative with a badge hanging from the neck that is clearly visible. The video also shows the LTCO showing and making the statement of “here is my credential”. Based on observation the allegation of Licensee made unnecessary law enforcement contact is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted, and a copy of this report, 9099c, 9099d, and appeal rights were provided to Licensee Telecia Cooke. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report was provided to Licensee Telecia Cooke.