complaint·November 5, 2025

Allegation: The Facility did not allow resident to have a visitor at the facility. The complaint alleged that on December 17, 2021, the facility did not allow a resident to have a visitor for the purpose of providing palliative care. On November 5, 2025, from 10:00 AM to 11:30 AM, LPA Richard interviewed Administrator #1 (A1), who denied the allegation. A1 explained that the facility was following the Centers for Disease Control and Prevention (CDC) guidelines because the representative from the care agency was unable to provide documentation confirming a negative COVID-19 test. Afterward, A1 contacted the agency, which then sent a representative with a document showing a negative COVID-19 test result, allowing the representative to provide care to the residents. During the same time frame, LPA interviewed two staff members (S1 and S2), who also denied the allegation and emphasized their commitment to keeping the residents safe during the pandemic. LPA also interviewed one resident #2 (R2), who expressed satisfaction with how the facility managed the pandemic, stating that they felt safe throughout the lockdown. LPA attempted to interview two additional residents (R3 and R4), but both refused to participate. LPA observed that the facility has an approved and current Emergency and Disaster Plan on file. Report Continued on LIC9099C Based on the information collected from the facility, interviews, and records reviewed, LPA found no evidence to support the above allegations. Although the allegations may be valid or have occurred, there is insufficient evidence to establish whether the alleged violations took place or did not. Therefore, the allegation is unsubstantiated. No deficiencies cited. An exit interview was conducted. A copy of this report was provided to the Administrator, Alicia Cunningham.