complaint·December 5, 2022

Four (4) of four (4) employees interviewed deny verbally abusing or not treating residents with dignity and respect. It is reported that R1 increasingly demanded staff's attention and would cry and yell if demands were not met immediately by four (4) of four (4) employes interviewed. We have found the complaint allegation is unsubstantiated, although the allegation may have happened or is valid: there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report is being reviewed with and furnished to the facility representative. Nine (9) of nine (9) residents interviewed state they receive enough food at each meal and that snacks and drinks are also provided. In regard to the allegation that staff do not allow resident to have access to the telephone, nine (9) of nine (9) residents interviewed report that they have access to a facility telephone or have their own phone. Four (4) of four (4) employees report that R1 was always on the phone. We have found the complaint allegations are unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. A copy of this report is being reviewed with, and furnished to the facility representative.