complaint·August 5, 2024

Records review of Pacific Valley Hospice Care Physician’s Orders dated 07/09/2021 documents a new treatment order for R1 regarding a lower back and buttock rash. Records review of R1’s Hospice Sign In Log reveals hospice LVN nurse had a scheduled visit with R1 twice a week since hospice admission date 06/01/2021. Therefore based on interviews and records review the allegation “Resident sustained pressure injuries while in care” has been deemed Unfounded Regarding the allegation “Staff is verbally abusive to resident”, it was reported S1 has been verbally abusive to R1. Interview with R1 revealed they have not been yelled at or verbally abused by S1 or other staff members at the facility. Interview with three (3) residents denied allegation of S1 being verbally abusive or yelling at residents. Interview with four (4) staff denied allegation of S1 being verbally abusive or yelling at residents. Interview with S1 reported they were not verbally abusive to R1 and they did not yell at R1. S1 reported to have a loud voice but they would not yell at residents. Therefore the allegation has been deemed Unfounded at this time. This agency has investigated the complaint allegations listed above. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was provided to caregiver Lazo