complaint·April 23, 2026

R1 stated S1 has not been around for a few months now. R1 stated there were no health and safety concerns. LPA conducted interviews with two (2) other residents, all of whom denied experiencing staff members speaking inappropriately in the facility. LPA conducted an interview with the Administrator who stated that S1 has always followed the residents’ care plans and spoke to residents in professional manner. LPA conducted an interview with S1 who stated that S1 has never spoken inappropriately or heard any staff members speaking inappropriately to residents in care. Based on interviews conducted and file review, the Department’s investigation did not provide enough information to corroborate the allegation that staff speak inappropriately to resident. This allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where a copy of this report was provided.