complaint·June 14, 2021

On 6/15/21 Licensing Program Analysts (LPA)s Shaunte Henry and Anna Bueno conducted an unannounced visit for the purpose of delivering the finding to the above allegation. LPAs met Jessalette Castro explained the nature of the visit and was granted entry into the facility. The investigation, which consisted of interviews and record review revealed the following: Staff 1 (S1) denied mishandling Resident 1 (R1) that resulted in bruising in September of 2019. S2 was present with both S1 and R1 and did not witness S1 mishandling R1. S2 did not observe bruising on R1. R1 stated that S1 handled S1 rough, however R1 did not recall sustaining bruising from the encounter. Due to conflicting information, the LPA was unable to corroborate the allegation that "staff mishandled resident resulting in bruising. Brookdale Mirage Inn staff investigated the complaint and found the allegation to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time. An exit interview was conducted where this report was discussed with and provided to Jessalette Castro.