complaint·April 18, 2026

In regard to the allegation” Staff are interfering with the resident’s medical decision”, It is alleged that facility forces their residents to choose one specific hospice agency not offering any choices to their residents. During interview with Licensee, and staff both stated that they never make medical decisions for residents, all family or responsible parties are notified. Licensee stated that they make suggestions but ultimately, it’s the family’s choice on what agency they want to go with. Licensee stated that facility does not use mentioned hospice care agency that is listed on report. LPA reviewed three (3) current residents files and three (3) former resident files all who received hospice care at one time at facility and six (6) out of six (6) were never using mentioned hospice care agency on report. LPA interviewed two (2) witnesses over the telephone. W1 stated that they had a previous hospice agency that was not very good and they switched to a better agency. W1 stated facility never pressured them into making a choice for what agency they used. W2 stated they did feel a little bit of pressure in choosing there hospice agency but stated maybe it’s easier for facility to have one agency. During interviews with residents, one (1) out of three (3) stated family is in charge of medical decisions and not staff, one (1) resident stated that hospital is in charge of medical decisions, and one (1) resident did not answer LPA. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Licensee, and a copy of this report was provided.