complaint·September 23, 2025

For the allegation, Staff did not meet resident’s hygiene needs. During staff interviews 3 out of the 3 staff stated hygiene is provided in the morning and before bed. During resident interviews, 3 out of the 3 residents stated hygiene is provided. For the allegation, Staff did not meet resident’s incontinence needs. During staff interviews, 3 out of the 3 staff stated they change their residents three times per day or as needed. During resident interviews 3 out of the 3 residents stated staff will assist them in a timely manner and also stated they have not been left in a soiled brief for an extended period. Based on the evidence found during the investigation, the three (3) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to House Manager Rose Mary Macdangdang.