Complaint·October 12, 2021

Licensing Program Analyst (LPA) Crystal Colvin arrived at the facility unanounced in order to deliver findings on the investigation of a complaint with the above allegation(s). LPA Colvin identified herself and discussed the purpose of the visit with Licensee/Administrator Mary Mateas. Below are the findings of the investigation: Staff yelled at resident: LPA Colvin reviewed resident records and conducted interviews with staff, residents, and relevant outside parties. During LPA Colvin's investigation, LPA Colvin was informed that Licensee/Administrator Mary Mateas yelled at Resident 1 (R1) on mulitple occasions, including in the presence of others. According to interviews conducted, the yelling primarily occured when R1 and the Licensee would be arguing over aspects of R1's care. Due to interviews conducted, the allegation "Staff yelled at resident" is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation(s) is valid because the preponderance of the evidence standard has been met. An exit interview was conducted where this report and appeal rights were discussed. A copy of this report, LIC9099D, and appeal rights were provided to Licensee/Administrator Mary Mateas, who refused to sign the report.