complaint·November 4, 2021

Based on the information obtained there is not enough evidence to state that Staff member physically abused resident while in care, therefore the allegation is UNSUBSTANTIATED. Allegation: Staff member verbally abused resident while in care. Staff were interviewed and denied resident being verbally abused. Staff stated R1 is a new admit whom recently experienced a significant loss, as well as other life changing events such as having a change of condition and being moved. R1 was interviewed and denied allegation of being verbally abused, as they said that they could not remember if it happened or not. Additional witness interviews were conducted where it was reported that R1 had admitted to making up the allegations because they no longer wanted to be at the facility, and would like to go back home. Therefore the allegation of Staff member verbally abused resident while in care is UNSUBSTANTIATED. A finding that is UNSUBSTANTIATED means that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of this report was reviewed with and provided to Caregiver Crispin Dizon