complaint·November 4, 2021

Licensing Program Analyst (LPA) arrived unannounced at the facility to commence a complaint investigation. LPA was greeted and granted entry by Caregiver Princess Janolino. LPA met with Administrator Gerlita via telephone. This agency has investigated the complaint alleging "Staff member physically abused resident while in care and Staff member verbally abused resident while in care". Upon further investigation through conducted interviews, it was revealed that the resident in question does not reside at the facility. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted and a copy of this report was provided to Caregiver Princess Janolino.