Complaint·May 24, 2026

The investigation revealed the following: Allegation: Staff do not communicate with resident's Primary Care Physician. It is alleged that staff at the facility are not aware of R1’s medical conditions and/or history and have a lack of communication with C1 and their physicians. LPA interviewed 2 staff and both denied the allegation, S1 stated that they are involved with their residents at the facilities and keep good communication and record keeping with family and physicians. It was explained by S1 that R1 had an assigned nurse practitioner that would check on R1 and together they would assess the resident, R1 had been sent to the hospital twice, 5/1/24 R1 was hospitalized due to blood in catheter and 5/10/24 R1 was hospitalized per R1’s daughter and physicians request, R1 did not return to facility after hospitalization. Per S1, R1 was within baseline, urine was clear, R1 did not have pain and was responsive on 5/10/24, staff did not understand why daughter and physician were removing resident from facility, but the decision was respected. S1 stated they have tried to contact R1’s daughter after the hospitalization but there have been no returned calls, and provided proof of text message tread from 3/20/24 to 5/10/24 that had communication regarding R1's status, and need for medication refills. LPA obtained SIRs dated 5/1/24 and 5/10/24 that documented the information S1 provided regarding hospitalization's. LPA toured the facility; there are currently no residents at the facility. S1 stated that there haven’t been any residents at the facility since September 2026 and the facility is temporarily closed due to no census. Based on statements, interviews conducted, and review of resident files, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.