Follow-up·March 3, 2026

On March 3, 2026, Community Care Licensing Division (CCLD) held an informal meeting via Microsoft Teams. In attendance were Licensing Program Manager (LPM) Anthony Perez, Licensing Program Analyst (LPA) Abdoulaye Zerbo, Licensee Elizabeth Hengstler, and Peter Nolan, Attorney representing Desert Cottages. The purpose of this meeting was to serve as the first level of enforcement to address citations issued over the past four(4) years. The following topics were discussed: • Personal Rights violations • Presence of uncleared staff • Reporting requirements • Appeals process During the meeting, the Regional Office offered to refer the licensee to the Technical Support Program (TSP). The licensee requested additional information regarding the TSP prior to making a final decision. The licensee also agreed to submit proof of training on dementia care and reporting requirements to the LPA within 30 days of this meeting.