complaint·June 29, 2021

force residents to take medications. Therefore, based on records and interviews, this allegation is deemed UNFOUNDED. Regarding the allegation, "Facility staff does not allow resident to have visitors," it was alleged visitors are not allowed in the facility until Resident One (R1) becomes adjusted to their new living situation. According to the facility Plan of Operation, it is the facility's policy to allow for visitors to meet with residents, in private, without prior notice. Administrator Hengstler was interviewed and reported prior notice for visitations is requested for specific residents. Hengstler stated R1 has received visits since their admission to the facility, on October 14, 2019. R1 was interviewed and reported they have had visits since their admission to the facility, and are not, currently, requesting additional visits at this time. Therefore based on interviews, this allegation is deemed UNFOUNDED. Pertaining to the allegation, "Facility staff does not allow resident to use the telephone," it was alleged facility staff are not permitting Resident One (R1) to use the facility telephone. The LPA observed a working telephone on the facility premesis. Administrator Hengstler was interviewed and reported having no knowledge of the allegation. Hengstler reported all residents have access to the facility telephone. R1 was interviewed and reported they have had no need for the facility telephone at this time. Therefore, this allegation is deemed UNFOUNDED at this time. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted with Hengstler, in which this report was reviewed, and a copy provided via email.