complaint·December 3, 2021

***Continued from 9099*** S1 waited until Staff 2 (S2) came on shift at 3:00PM then S1 left her position for good. Staff 2 (S2) initially stated that the licensee left the resident alone then S2 stated that on 12/15/20 at 2:15PM Staff 1 (S1) gave S2 a report when S2 came onto shift. Information that S2 provided was conflicting. Staff is misusing residents' medication for their own personal use: The RP stated that they was told by a few caregivers that some years ago her that the licensee used R1s medication. The licensee denied ever using R1's medication. Staff are not administering resident's medication in a timely manner: The RP stated that they did not have any knowledge of the licensee not administering R1's medication or any other resident. The licensee denied not providing resident with their medication in a timely manner. Staff 2 (S2) reported that all staff working at the facility are not qualified. S3 also reported that all staff were provided medication training. S2 provided conflicting information. Staff not meeting resident's needs: The RP stated R1's medication was given to R1 at 9:00 AM and 9:00PM. The RP thought that was too late and that the staff should provide the medication at 5:00AM and 5:00PM. The licensee denied not meeting R1's needs. R1's medication was to be given twice a day with no specific time stated. Staff 2 denied staff not meeting the needs of R1. Uncleared staff providing care to resident's: The RP stated that she saw Staff 3 (S3) at the facility, but was unsure if S3 was working or not. The licensee denied having uncleared S3 working at the facility. The LPA conducted a confirmation of removal visit for S3 in December of 2020. S3 was not present at the time of the visit. S2 did not have any knowledge of S3 working at the facility. Resident's not awarded privacy: The RP denied having knowledge of R1 not having privacy while living at the facility. The licensee denied not providing privacy to R1. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time. An exit interview was conducted where this report and LIC 811 were provided to the licensee.