complaint·December 14, 2021

Licensing Program Analyst (LPA) Jesse Gardner arrived at the facility unannounced to investigate the above allegations. LPA identified himself and discussed the purpose of the visit with Caregiver Ana Ortiz. Ortiz called their Administrator Cori Cooper, and LPA spoke with them (over telephone). Through interviews with Witness one (W1) and Administrator, it was determined that Client one (C1) had not been admitted to the facility, the family had not been issued a refund, and the admissions agreement was not a signed document per Title 22 Section 6 Chapter 8 Article 9 Resident Records 87507 Admission Agreements, these allegations were deemed to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted with Caregiver Ana Ortiz and a copy of this report along with LIC9099-D, LIC 811, and Appeal Rights were provided.