Complaint·February 28, 2026

In regard to the allegation “Licensee serves residents expired food”, it is alleged that residents are served expired food from freezer outside. During interviews with Licensee, Administrator and staff all three (3) stated that residents are never served expired food. Administrator stated that they are always going to store to replenish food. There is no expired food in home and freezer outside is only used for overflow. S1 stated that he/she has never used the freezer outside and the only time they have witnessed it being used was maybe for storage for a turkey for thanksgiving. During interviews with residents three (3) out of four (4) stated to their knowledge they have never eaten expired food. When asked if they liked the food being served all three stated they did. One (1) resident was confused by questions and did not answer. LPA inspected refrigerator, freezer, and pantry and did not observe any expired food. LPA observed a sufficient supply of fresh foods along with a sufficient supply of canned foods. In regard to the allegation” Licensee yells at residents”, it is alleged that Administrator yells at residents. During interview with Licensee, Administrator, and staff all three (3) stated that staff has never yelled at a resident in care. Administrator stated that the residents are well taken care of and that the allegations make them sick. During interviews with residents two (2) out of four (4) stated that staff has never yelled at them at they are treated with respect. One (1) resident R1 stated that Administrator has yelled at him/her but out of frustration because they forget a lot. One (1) resident was confused by questions and did not answer LPA. In regard to the allegation” Residents are not receiving appropriate care when falls occur.”, It is alleged that facility refuses to call 911 if a resident has a fall. During interview with Licensee, Administrator, and staff all three (3) stated that there has been no falls with residents in care. All staff stated that they would call 911 if there was any kind of fall. LPA reviewed all four (4) residents files and did not see any doctor or hospital paperwork indicating any falls. During interviews with residents three (3) out of four (4) stated they have not fallen therefore have never had to call 911. One (1) resident was confused by questions and did not answer LPA. Three of the residents in care receive hospice care and no reports of a fall are indicated in there hospice folders. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Sonia Lopez Caregiver and a copy of this report was provided.