Complaint·July 26, 2025

On 08/04/2022, from 12:05pm to 2:05pm, Licensing Program Analyst (LPA) Yolanda Delgado conducted an unannounced visit to the facility to initiate the investigation into the allegation listed above. LPA Delgado met with the Administrator Jacquelyn White and explained the purpose of the visit. During the visit, the LPA toured the facility, verified running water, interviewed one staff and five residents, and requested and obtained copies of pertinent documentation. The LPA determined further investigation was needed prior to issuing findings. The Department’s investigation revealed that on 08/02/2022 at 4:30pm, it was reported that a hospice staff could not give a bed bath to Resident #1 (R1) because there was no running water in the home. At 6:15pm, the Long-Term Care Ombudsman (LTCO) visited the facility and verified that there was no running water in the house. Staff #1 (S1) stated the Administrator’s husband was on his way to the water company to pay the bill. The LTCO called the Administrator’s husband who confirmed he was trying to get the payment taken care of by water company. The LTCO asked him to purchase extra water to ensure all five residents had enough water for toileting, bathing, cooking of food, drinking and emergencies. The Administrator’s husband stated he would purchase extra water, and that the water service should be back on that night. S1 texted the LTCO at 7:10pm and stated that running water was not turned back on, but the Administrator’s husband had purchased extra water for the home. On 08/03/2022, the LTCO visited the facility at 9:45am and inquired if the water was turned back on. The Administrator stated the water had not been turned back on and they were calling the water company. The LTCO called the facility at 6:33pm and spoke with the Administrator who stated the water was still not turned back on. The Administrator confirmed that she was using extra water purchased for the residents, still no running water in the home. On 08/04/2022, while conducting the initial complaint visit, LPA Delgado verified the facility had running water. Based on the Department’s investigation, the licensee failed to pay the water bill which resulted in the water service being turned off. Interviews with the Administrator, Administrator’s husband, and S1 confirmed the facility was temporarily without water service due to non-payment. Therefore, the allegation is deemed Substantiated at this time. Pursuant to Title 22, California Code of Regulations, the following deficiency is cited (refer to LIC9099-D). Exit interview conducted, appeal rights discussed, and a copy of this report issued. On 08/04/2022, from 12:05pm to 2:05pm, Licensing Program Analyst (LPA) Yolanda Delgado conducted an unannounced visit to the facility to initiate the investigation into the allegation listed above. LPA Delgado met with the Administrator Jacquelyn White and explained the purpose of the visit. During the visit, the LPA toured the facility, verified running water, interviewed one staff and five residents, and requested and obtained copies of pertinent documentation. The LPA determined further investigation was needed prior to issuing findings. The Department requested copies of R1’s records including Centrally Stored Medication Record (CSMR), Medication Assistance Record (MAR), Hospice Care Plan, and Physician Report. None of the records were provided to the Department. The Department left several messages requesting the documents and additional information, however, no response was received from the facility. Interviews conducted revealed Staff #1 (S1) stated that the medications were given as prescribed and documented on the MAR. However that information conflicts with concerns found through other interviews where the medication was observed to not be stored in original containers and it was questionable if medication was given as prescribed due to disorganization of the medication administration procedure. Due to no records being made available to review, the Department was unable to find sufficient evidence to prove R1’s medications were not given as prescribed. Therefore, the allegation is deemed Unsubstantiated at this time. Exit interview conducted, copy of this report issued.