Complaint·April 25, 2025

In addition, on 10/18/21 R1’s daughter and home health nurse observed staff handling R1 rough during a lift and transfer. On 10/19/21 video footage captures a staff improperly lifting R1 causing redness to R1’s arm. Medical records show that R1 was diagnosed with Bilateral high riding humeral heads, suggestive of chronic rotator cuff tears and compression deformities of L3 and L4 vertebral bodies. Nursing notes also indicate R1 was observed to have several bruises to left arm and shoulder. Based on the evidence gathered during the investigation, the allegation listed above is deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegations are valid because the preponderance of evidence the standard has been met . An exit interview was conducted and the forms LIC9099 and LIC9099D were discussed and left with Administrator Edgar Gallardo along with a copy of the appeal rights.