Complaint·January 26, 2022

Licensing Program Analyst (LPA), Stephanie Torres, conducted an unannounced visit to the facility to initiate the investigation into the above allegation. The LPA met with Administrator, John Gurau, and informed him of the purpose of the visit. One this visit the LPA conducted interviews, reviewed records and obtained copies of pertinent documentation. Pertaining to the allegation, “Facility staff yell at residents," it was alleged Staff One (S1) yells at residents in care. Staff, resident and third-party interviews were conducted; of the seven (7) interviews conducted, no reports were received to corroborate the allegation. Gurau was interviewed and denied the allegation. Therefore, due to a lack of information, this allegation is deemed UNSUBSTANTIATED at this time. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove the alleged violation occurred. This report was reviewed with Gurau and a copy was provided.