complaint·September 23, 2021

Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced visit to the facility to investigate the above allegation. LPA met with administrator Anna Estaniel. The investigation consisted of file review and interviews with relevant parties. The allegation indicates that the facility has bed bugs. LPA conducted a tour of the facility to include an inspection of resident bedrooms. During the visit, LPA did not notice any findings of the presence of bed bugs in the facility. Additionally, the facility staff has contracted with a pest control agency for the past 5 years and who provide exterminator services every 2 months. LPA witnessed the exterminator schedule and verified the visits. LPA interviewed a female resident (R1) as well as a male resident (R2) who stated that there were no issues with bed bugs. LPA attempted to interview the remaining female residents (R3)(R4), but was not successful due to their medical condition. LPA did not observe any visible rash on any of the residents that could have contributed to being bug bites per the complaint. LPA was also informed by facility staff that staff are trained to check the residents rooms and report any bed bug sightings. This concluded the visit.