complaint·March 26, 2026

Allegation #1: Staff is verbally abusing a resident while in care. The complaint alleged that staff verbally abused the residents while in care. On March 26, 2026, the LPA interviewed the Administrator (A1), who denied the allegation and stated that staff members would not curse or use inappropriate language toward any residents. During the same interview, the LPA interviewed one staff member (S1), who also denied ever verbally abusing R1 or any other residents. The LPA also interviewed three residents (R2-R4), all of whom denied being verbally abused by staff. Additionally, the LPA interviewed R4's family member (FM), who denied witnessing any staff verbally abusing residents. The FM mentioned that they visit quite often each week. On March 24, 2026, the LPA interviewed the responsible party (RP), who did not recall any of the allegations and said that the facility treated R1 with the most respect while R1 lived there. The LPA further interviewed the Placement Agency (PA), which denied the allegation and stated that it had never witnessed staff verbally abuse R1 in its presence. On March 26, 2026, the LPA reviewed the facility documents. There was no Unusual Incident Report faxed to the Community Care Licensing Department (CCLD). Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated. Allegation #2: Staff recording a resident’s conversations without consent. The complaint alleged that staff recorded conversations on their phones without consent. On March 26, 2026, the LPA interviewed the administrator (A1), who denied the allegation and stated that resident #1 (R1) was always screaming while on the phone. We could not record the conversation because R1 used the facility phone. Additionally, it is illegal to record someone without their consent. The LPA also interviewed one staff member (S1), who denied the allegation and stated they had no reason to record R1's conversations. The LPA interviewed three residents (R2-R4), who were unaware of any recorded conversations. Furthermore, the LPA interviewed the responsible party (RP), who did not remember the allegation and stated they did not know anything about recorded conversations. The LPA also interviewed the Placement Agency (PA), which was unaware of any allegations that conversations were recorded, as the facility has no cameras inside or outside. On March 26, 2026, the LPA reviewed the facility documents. There was no Unusual Incident Report faxed to the Community Care Licensing Department (CCLD) about that. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited. An exit interview was conducted. A copy of the report was provided to the Administrator Svetlana Calamaro.