Complaint·August 26, 2021

While the investigation of this complaint confirmed that R1 sustained a fracture at the facility, a review of the evidence shows that the facility staff took the necessary steps to obtain medical care for R1, such as contacting Home Health, getting an X-ray completed, and having R1 seen by an orthopedic surgeon. The facility staff continued to follow-up to ensure R1 received prompt medical attention by having R1 taken to the Emergency Room after R1 removed their cast. Therefore, based on interviews and record review, the allegation of "Resident sustained fracture while in care" is UNFOUNDED. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with Executive Director Eva Tawfik and a copy of this report was provided.