Complaint·November 2, 2021

revealed that resident’s personal items are sent out to be repaired if possible or new appointments are made to replace broken items. R1 stated they do not recall having broken eyeglasses or broken hearing aids. LPA observed R1 to have eyeglasses but not hearing aids. Staff and RP stated RP is working on financing for hearing aids. The fourth allegation, Facility staff do not allow resident to have a cell phone or a computer. Staff interviews revealed that although most residents do not own cell phone or computers, they can have personal cell phones and a computer, however most residents are unable to use such devices without assistance. R1 stated they can use the phone but do not have anyone to call. RP stated R1 does not know how to use a cell phone. The fifth allegation, Facility staff do not allow the resident to receive phone calls. Staff interviews revealed staff allow residents to receive phone calls. R1 stated R1 talks to family members on the phone. RP stated they talk to R1 on the phone. Based on interviews and documents reviewed and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time. An exit interview was conducted where this report was discussed and provided to Mr. Chaudary