Complaint·November 2, 2023

During document review of R1’s records, LPA did not find information to collaborate that R1 was not provided food while in care. For allegation, Resident suffered from dehydration while in care: Interviews with the residents and the staff revealed that the residents are provided with water and other liquid options throughout the day. The staff denied not providing water and or other liquids to ensure the residents stay hydrated. The residents stated that the staff provided the residents with plenty of water and other liquids to stay hydrated throughout the day. The facility provides a pitcher of water outside each cottage where the residents can access water on their own. If a resident needs assistance getting water from the pitchers, the residents can ask a staff member to bring water to their room or their current location. The facility also provides juice, coffee, milk, and tea as liquid options. During document review of R1’s records, LPA did not find information to collaborate that R1 was dehydrated while in care. For allegation, Facility failed to observe resident's change in condition: Interviews with the residents and the staff revealed that the staff checks on the residents frequently throughout the day. The residents are checked on average every thirty (30) minutes to two (2) hours depending on the residents’ needs. The staff denied that they do not observe the changing conditions of the residents’ needs. If a staff notices a change of condition, the change is escalated to the nurse for review. The nurse will analyze the resident and escalate the situation to their doctor, family, and call for emergency medical help if necessary. During document review of R1’s records, LPA did not find information to collaborate that R1 had a change in condition that was not observed. For allegation, Staff failed to meet the resident's needs: Interviews with the residents and the staff revealed that the staff are meeting the needs of the residents. The staff denied not meeting the needs of the residents. The residents stated that the staff is very caring, and the staff helps them with their daily needs. During document review of R1’s records, LPA did not find information to collaborate that R1’s needs were not being met. Overall, there was not enough evidence to collaborate the allegations listed above. Based on evidence obtained during the investigation, the four (4) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Executive Director Eva Tawfik, along with a copy of the appeal rights.