Complaint·January 22, 2025

R1 was interviewed by LPA and stated that she was not treated in a rough manner during transfers by staff. Allegation #3, the allegation was made relating to instructions made to R1 during a transfer by staff. Staff spoke to R1 in a loud tone of voice because R1 is hard of hearing. S1 heard these instructions and assisted caregiver during this transfer. S1 confirmed that R1 is hard of hearing. LPA interviewed R1 who confirmed she is hard of hearing. R1 also stated that she only wears her hearing aids when she is visited by her responsible party. Allegation #4, stems from the allegation that R1's air mattress is not properly inflated. This bed was prescribed by the Hospice Agency and has an electronic monitor. S1 interview states the monitor appears to by faulty and called the Hospice Agency to either replace monitor or observe mattress for leaks. This device is provided by the Hospice agency who is responsible for the device to work properly. Based on the information obtained there is not enough evidence that resident sustained unexplained injuries in care , facility staff handled resident in a rough manner , facility spoke inappropriately to resident and facility staff did not follow hospice care plan . Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director Tawfik and a copy was left with the facility.