Complaint·February 19, 2025

#2 Staff handled resident in a rough manner - Based on interviews. Resident #9 (R9) was unable to recall the incident, therefore LPA cannot corroborate if the alleged incident happened. Additional interview with witnesses and the alleged perpetrator were unable to be conducted at this time due to unavailability. #3 Staff are not properly mitigating the scabies outbreak at the facility - Based on interview and file review, the facility provided the paperwork of the necessary steps that they did to mitigate the scabies outbreak. They provided all the communication/paperwork to the dermatologist, nurses, and other responsible parties. They provided the sanitation procedure/schedule that they did to control the spread and prevention of the outbreak from coming back. #4 Facility's laundry machine is in disrepair - Based on interview and observation, the facility has laundry machine on each cottage and if one laundry machine is out and not working, they can use the other washing machine from other cottages or the main one in the maintenance room. According to information received, there has not been interference with laundry service for residents. #5 Staff did not inform resident's authorized representative of resident's incident - Based on staff interview, 6 out of 6 staff stated that every time there is an incident in the facility, they immediately let the nurse know (if there is an injury), the Resident Care Coordinator and Executive Director and they in turn inform the responsible parties. They also send the Special Incident Report (SIR) to Community Care Licensing. Information received during investigation did not corroborate that reports have not been provided to resident’s representative as required . During the investigation, LPA did not find evidence to corroborate the allegations. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated at this time. An exit interview was conducted where this report, LIC9099, LIC909C were discussed and provided to Executive Director Eva Tawfik