Complaint·February 28, 2025

#2 Staff failed to meet resident's nutritional needs - Based on record review, the facility has 5-week alternating m enu with various foods being served. Resident #8 (R8) has a Daily Assignment that showed meals and snacks as being provided. Furthermore, the facility did a n ass essment because R8 eating habits had changed. Information received during investigation did not corroborate that staff neglected R8’s nutritional needs. #3 Staff failed to meet resident's hygiene needs - Based on interview and file review, the facility has the Daily Assignment that showed shower and laundry schedule for resident #8 (R8 ). Information received during investigation did not corroborate that staff neglected R8’s hygiene needs. #4 Staff member made resident feel uncomfortable - Based on information, LPA is unable to interview resident #8 (R8) to corroborate the allegation due to R8 being decease d. Information received during investigation did not corroborate that R8’s personal rights were violated. During the investigation, LPA did not find evidence to corroborate the allegations. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the alleg ation s are unsubstantiated at this time. An exit interview was conducted where this report, LIC9099, LIC909C were discussed and provided to Executive Director Eva Tawfik.