complaint·June 17, 2021

On 6/17/21 Licensing Program Analyst (LPA) Shaunte Henry conducted an unannounced visit for the purpose of investigating the above allegations. The LPA met with Executive Director, Heather Myers Richard Mariona House Services Director/LVN, explained the nature of the visit and was granted entry. The facility did not allow visitation because there was an outbreak of an unknown source at the facility on or around 3/11/21. The facility took the proper precautionary measures to help mitigate the spread of the outbreak to residents, staff and visitors by not allowing visitors into the facility, therefore this allegation is UNFOUNDED. The facility reported the outbreak to Community Care Licensing, the residents, responsible parties of the residents and posted notices throughout the facility, therefore the allegation of the not reporting the outbreak is UNFOUNDED. This agency has investigated the complaint allegations. We have found that the complaint was unfounded meaning that the allegations are false, could not have happened and/or are without a reasonable basis. An exit interview was conducted where this report was discussed with and provided to the executive director.