complaint·August 4, 2021

On 8/4/21 Licensing Program Analysts (LPA)s Shaunte Henry and Anna Bueno conducted an unannounced visit for the purpose of delivering the findings to the above allegations. The LPAs met Fanny Villalobos explained the nature of the visit and were granted entry. LPA Henry spoke to Executive Director Heather Myers via phone. An interview with Resident 1's (R1)s Power of Attorney revealed that R1 is allowed visitation; is allowed incoming and outgoing calls; is given telephone privacy; is allowed to speak to an Ombudsman; has a proper bed; and has access to adequate activities. An interview with R1 confirmed that all 6 allegations are false. The ED denied all 6 allegations. This agency has investigated the complaint allegation. We have found that the complaint was UNFOUNDED meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted where this report was provided to Fanny Villalobos.