complaint·September 15, 2022

Additionally, the unmet need must be confirmed/documented through a reassessment of the resident. LPA Colvin observed that the Notice of Termination for R1 did not follow these requirements, as outlined in the Admissions Agreement. Title 22 Regulations does not permit for facilities to evict residents without a 30-day notice, unless a 3-day notice is approved ahead of time by Community Care Licensing. Therefore, based on interviews and record review, the allegation " Staff illegally evicted resident" is SUBSTANTIATED. Regarding allegation " Facility did not have hot water": LPA Colvin observed a staff note in R1's charting on 9/11/22 where a visitor of R1 complained about there not being hot water in Room #46. During today's inspection, LPA Colvin measured the hot water from the faucet in the sink of Room #46, and after waiting for several minutes, observed that the maximum temperature LPA Colvin measured was 92.6. LPA Colvin additionally measured the hot water from the sink faucet in Room #36, and the maximum hot water temperature LPA Colvin read for that room was 86.7. LPA Colvin waited ample amount of time before each final measurements was logged, and observed that prior to reaching their maximum temperature, the climb in degrees was around .1 every 30 seconds. At the time of the final measurements, LPA Colvin had not observed any change in temperature for over 1 minute. Title 22 Regulations requires hot water to be at least 105, but not more than 120. Therefore, while the facility does have the ability to have hot water (based on water temperature being more than that of non-heated water), the hot water coming from the resident faucets (at least in two rooms) is not hot enough according to Title 22 Regulations. Therefore, based on observations, the allegation "Facility did not have hot water" is SUBSTANTIATED, A finding that the complaint is SUBSTANTIATED means that the allegation(s) is valid because the preponderance of the evidence standard has been met. Due to observations made by LPA Colvin, the facility was cited and deficiencies noted on LIC 9099 D. An exit interview was conducted where this report and appeal rights were discussed. A copy this report, LIC 9099D, and appeal rights were provided to Administrator Maria Arruaga during the exit interview.