complaint·December 7, 2023

party made the request for S1 not take care of Resident #2 (R2), as they felt S1 was rough and upsets R2. On 11/30/23, Further documentation revealed that Resident #3 (R3) made the statement while being in the hallway and observing S1 and stating "hey that's the one had pulled my hair". Per Executive Director Maria a body check was conducted and there were no visible marks or bruises observed. In addition S1 denied the allegation, and handling any residents in a rough manner and pulling their hair. S1 stated that most residents require Per an interview conducted with R1, R1 could not identify S1 when shown a picture or recall the incident. R2 and R3 were unable to be qualified as a witnesses due to their medical diagnosis. On 12/01/23 the facility called and self reported the incident, and explained the actions that were taken as well as there was an active investigation pending and the staff was suspended and unable to return to work until the conclusion of the investigation, which will lead to termination of employment. Therefore based on observations, interviews and records review the allegation is UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. An exit interview was conducted and a copy of report was reviewed and provided to Maria Arriaga, Executive Director.