complaint·April 23, 2026

LPA reviewed R1's medical assessment dated 04/06/2026, documenting R1 does not exhibit memory loss or disorientation, and has the capacity to manage, administer, and store their own medications. LPA also reviewed R1's admission agreement dated 04/06/2026 noting the resident is responsible for insuring and maintaining their own clothing, jewelry, and personal possessions. LPA reviewed a signed Client/Resident Personal Property and Valuables (LIC 621) dated 04/06/2026 and the "Description" column states, "Nothing to declare at this time" and reflects a signature of R1's responsible person. BD Sutterman was interviewed and reported R1 physically moved into the facility on 04/10/2026 and has not received any visits from an outside agency since their admission. RSD Cortez was also interviewed and reported the facility does not safeguard any of the residents personal belongings or cash resources. RSD Cortez reported R1 has not receive any services from home health, hospice, or any outside agency since being admitted to the facility. BD and RSD reported no such alleged incident has occurred in the facility. LPA conducted an interview with R1 who reported the incident occurred in their private residence prior to being admitted into the facility. R1 reported facility staff had no involvement with the incident and the facility does not safeguard any of their personal belongings. LPA conducted an interview with R1's responsible person who corroborated the information provided by R1. R1's responsible person reported they do not have any concerns with the care and supervision R! has received in the facility. This agency has investigated the complaint alleging "Staff did not safeguard Resident 1's personal belongings". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report and Confidential Names list (LIC 811) was reviewed and provided to BD Sutterman.