Complaint·July 29, 2024

LPA was unable to interview R1 due to R1 not living at the facility as of January 1, 2022. LPA was unable to obtain contact to interview R1. The initial visit made by a previous LPA was not able to confirm or deny this allegation with any staff members or residents, during the time frame of complaint in 2021. In regards to the allegation that the facility did not follow COVID safety protocols, LPA interviewed Administrator who stated that the facility did not have any COVID 19 residents or outbreaks at the facility, because they always took precautious seriously. LPA reviewed the migration and infection control plan and observed adequate PPE equipment. LPA was unable to interview R1 due to R1 relocation and unable to obtain contact. Current residents and staff were not at the facility during the time frame of this initial complaint investigation. Based on LPA’s observation, interviews conducted, and record review, the allegations that Licensee accused resident of making several complaints, facility not following COVID safety protocols is unsubstantiated due to the inability to interview pertinent parties. A finding of unsubstantiated means the allegations may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegations are unsubstantiated. An exit interview was conducted, and a copy of this report was discussed with and provided to the Administrator, Linda Orleans.