complaint·June 6, 2022

change in medical condition" is UNFOUNDED. Regarding allegation " Staff is denying visitations for a resident while in care": LPA Colvin conducted interviews and reviewed the facility's record for visitor sign-in, LPA Colvin observed a sign posted on the outside of the front of the facility stating that appointments need to be made for visitation. LPA Colvin inquired about this with the Licensee/Administrator, who stated that this was due to infection control concerns with COVID-19, but that they do not deny visitors without an appointment, nor do they restrict appointments overlapping in time (they will just advise the visitors of the overlapping appointments, so they can be informed). LPA Colvin conducted interviews with a sample of the residents, the Licensee/Administrator, and other interested parties, and all statements confirm that they have never had a visitor turned away or they themselves be turned away from visiting. Review of the facility's visitor log shows visits to residents every day from numerous persons. Therefore, due to record review and interviews, the allegation " Staff is denying visitations for a resident while in care" is UNFOUNDED. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted where this report was discussed. A copy of all reports and forms were provided to Licensee/Administrator Nelly Nunez during the exit interview.