complaint·September 26, 2022

Regarding allegation " Staff does not accord dignity in their relationship with a resident in care": This allegation again, was in regards to R1, who does not live in the licensed portion of the facility. Therefore, CCL does not have authority over issues in the Independent Living building, and the allegation " Staff does not accord dignity in their relationship with a resident in care" is UNFOUNDED. Regarding allegation " Residents sustained injury while in care": LPA Colvin interviewed General Manager Raquel Montes and inquired about which resident (two residents with same name, one in each building) sustained an injury recently. Raquel Montes stated that it was R2 and provided additional details regarding the nature of the injury, which matches the information provided in the allegation. There was an additional resident noted to have been injured from a bite caused by a resident's dog, but this resident (R4) LPA Colvin additionally identified as being a resident in Independent Living, as observed through the Resident Rosters for both buildings. Since R2 & R4 are residents in the Independent Living building, which is not licensed by CCL. Therefore, the allegation "Residents sustained injury while in care" is UNFOUNDED. Regarding allegation " Staff withheld meals from resident in care": This allegation again, was in regards to R1, who does not live in the licensed portion of the facility. Therefore, CCL does not have authority over issues in the Independent Living building, and the allegation "Staff withheld meals from resident in care" is UNFOUNDED. Regarding allegation " Staff restricted resident's activity": This allegation again, was in regards to R1, who does not live in the licensed portion of the facility. Therefore, CCL does not have authority over issues in the Independent Living building, and the allegation "Staff restricted resident's activity" is UNFOUNDED. The Deaprtment conducted an investigation of the above allegations, which were determined to be UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without reasonable basis. We have therefore dismissed the complaint. An exit interview conducted and a copy of this report provided to General Manager Raquel Montes .