complaint·November 14, 2024

which detailed the November 2024 delivered to residents four (4) days before the first of each month. LPA was unable to interview R1 and R2. R1 moved out on 12/14/21 and R2 moved out 12/10/21. Based on observations, interviews and records review the allegation of staff is unlawfully evicting the residents while in care is unfounded. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided to Raquel Montes, General Manager. payments and would pay in cash. LPA was unable to interview R1 and R2. R1 moved out on 12/14/21 and R2 moved out 12/10/21. LPA reviewed the - Record Of Client's/Resident's Safeguarded Cash Resources for the current residents check being deposited and, rent being deducted and P& I being issued. Per interviews conducted with residents there were no concerns with their finances, and that the money is given when expected. Based on interviews and records review the allegation of Residents are being financially abused while in care is unsubstantiated. Regarding the allegation of Residents are being mishandled while in care. It was alleged the residents are being mishandled with in care. LPA conducted interviews with residents which revealed that there are not any conc erns with being mistreated or mishandled by staff. Staff are speaking to residents with dignity and respect and using appropriate voice tones and language. Based on interviews the allegation is unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. An exit interview was conducted and a copy of this report was provided to Raquel Montes, General Manager.