complaint·December 12, 2025

Allegation: Staff financially abused resident in care. The complaint alleged that a resident closed the bank account on 07/11/24 due to unauthorized charges and concerns about account activity, which resulted in a low balance. On December 11, 2025, the LPA interviewed the Administrator (A1), who stated that this happened under a former Administrator (A1) when the incident was brought to the facility's attention, and the facility took action. A1 is no longer employed here. On December 11, 2025, the LPA also interviewed five staff members (S1-S5), who stated that they were informed about the incident and had never accessed any of the residents' bank accounts. Additionally, on December 11, 2025, the LPA interviewed Resident #1 (R1), who stated that R1 believed the case was closed because no one had access to R1's bank account and R1 didn’t want to discuss it. R1 stated that the bank account was closed, and R1 is the only one with access to R1's money. The matter is now closed. LPA interviewed five residents (R2-R6). 3 out of 5 stated they have no problems with their P&I money. On December 11, 2025, during the review of the facility ledger records and bank statements, the LPA observed that some unauthorized charges bore R1's signature. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur; therefore, the allegation is unsubstantiated. Exit interview conducted with Administrator Maria Forkrud, and a copy of this report was provided.