complaint·March 27, 2024

In regards to the allegation that the Administrator was not present at the facility for a sufficient number of hours, LPA reviewed the Administrator’s training and schedule. The Administrator stated that she is present at the facility and there to meet the needs to the residents. Information obtained from interviews with residents and staff stated there were no issues or concerns regarding Administrator being at the facility. In regards to the allegations that the facility is not meeting resident’s dietary needs, after record reviews and interviews with administrator and staff, it was advised that there was no resident who resided at the facility, that required a special dietary plan or restriction. Head Chef, Brian Lebeuf corroborated that there were no residents that have any restrictions or special diets. It was advised that residents are able to substitute and have alternative meal options if they choose. Based on LPAs observations, records review, and staff and resident interviews, this agency has investigated the complaint alleging that staff are not transporting residents to medical appointments, Administrator is not on the premises for a sufficient number of hours, facility is not following residents dietary plan, and facility does not have a nurse available to assist residents in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided to the Executive Director, Lauren Vincent over the phone and provided to the Kitchen Chef, Brian Lebeuf as evidenced by his signature.