complaint·May 17, 2024

In regards to the allegation of Resident’s money was stolen, it was alleged that the facility did not safeguard R1’s money. The Marketing and Resident Enrichment Director, Brian Trout stated that they have a safeguarding form that the client’s fill out prior to become residents at the facility. If any theft or loss occurs, the policy is to notify the police if the value is over $25.00. Information obtained from an interview with Staff Member stated that they overheard R1 mention they had lost their wallet; however, the staff member could not recall specific details pertaining to the incident. Additional interviews could not provide any information to corroborate or refute the allegation. Therefore, due LPA unable to obtain information from pertinent parties, this allegation is deemed unsubstantiated at this time. Based on the LPA’s observation, interviews, and record review, the allegations may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegations are unsubstantiated. An exit interview was conducted, and a copy of this report, were discussed with and provided to the Marketing and Resident Enrichment Director, Brian Trout.