complaint·November 8, 2021

***Continued from LIC 9099*** R1's arms were resting on top of the table. The table was lowered all the way down on top of R1's legs and the table could not be moved. The table was positioned by Staff 1 (S1)The administrator stated that he was only notified of one incident that occurred on 1/8/21. The administrator provided additional abuse training to S1 on 1/8/21. S1 left their position at the facility on 3/1/21. Based on interviews conducted, this allegation is substantiated. Facility does not have hot water: On 1/7/21 and 1/8/21, R1's hospice aide visited the facility and observed that the facility did not have hot water. The hospice aide checked both bathrooms and was not able to produce hot water. R1's social worker accompanied the hospice aide on a visit to the facility on 1/8/21 and confirmed that there was no hot water in the facility. The administrator stated he installed a digital tankless water heater to correct the issue. Based on the LPA's observations and interviews, which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6) is being cited on the attached LIC9099D. During the visit on 11/8/21, LPA Henry was able to confirm that the facility has hot water. An exit interview was conducted where this report, LIC 9099D, LIC 811 and appeal rights were provided to Floreline Esteban.