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Inspection visit

complaint

ANGELIC HANDS ASSISTED LIVINGLicense 3364267472 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

Therefore, based on interviews conducted, the allegation " Facility did provide residents authorized representative with a refund" is SUBSTANTIATED. Regarding allegation " Facility did not give residents authorized representative a copy of the admissions agreement": LPA Colvin conducted interviews with Administrator and multiple families of recent residents at the facility. Administrator stated to LPA Colvin that the Admissions Agreement for R1 was completed in R1's family's home, and that R1's family received a copy due to R1's family having a copier at their home and having made copies of other documents to provide the Administrator. Additional interviews provide conflicting information, and persons interviewed for another similar complaint (#18-AS-20220824151755) also claim to have not received a copy of the Admissions Agreement. Administrator does not have any evidence other than their interview that R1's family received a copy of the Admissions Agreement. Therefore, based on more interviews stating that they had not received a copy of the agreement than those stating that they had, the allegation "Facility did not give residents authorized representative a copy of the admissions agreement" is SUBSTANTIATED. Due to observations made by LPA Colvin, the facility was cited and deficiencies noted on LIC 9099 D. An exit interview was conducted where this report and appeal rights were discussed. A copy this report, LIC 9099D, and appeal rights were provided to caregiver Tinisha Sherley during the exit interview. Caregiver Tinisha Sherley refused to sign the report, which is noted below. Copies left at the facility for Administrator to review.

Citations

7 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87208(a)(2)Type B

    Plan of Operation: (a) Each facility shall have and maintain a current, written definitive plan of operation...Any significant changes in the plan of operation...shall be submitted to the licensing agency for approval. The plan and related materials shall contain the following: (2)...Admission Agreement... The Licensee did not comply with the above regulation with at least one resident. LPA Colvin observed that the Admissions Agreement for R1 was entirely different than the Admissions Agreement Licensing has on file from the application for licensure. This is a potential personal rights violation of R1.

  • 87211(a)(1)(A)Type B

    Reporting Requirements: (a) Each licensee shall furnish to the licensing agency such reports... including...: (1) A written report shall be submitted...within seven days of the occurrence of any of the events...(A)Death of any resident from any cause regardless of where the death occurred... The Licensee did not comply with the above regulation with at least one resident. LPA Colvin observed that R2 passed away in September 2022, but Licensing never received a Death Report from the facility.

  • 87506(d)Type B

    Resident Records: (d) All resident records shall be available to the licensing agency to inspect, audit, and copy upon demand during normal business hours.... This requirement was not met as evidenced by: Based on observation and interview, the Licensee did not comply with the above regulation with one resident file. LPA Colvin was unable to access records for R2 during the inspection. This is a potential personal rights violation.

  • 87507(g)(5)(E)(2)(b)Type A

    Admission Agreements: (g)...shall..:(5) Refund...(E) Preadmission fees shall be refunded...: 2...fees that are greater than ...($500) shall be refunded...:a. A refund of at least 80 percent...iin excess of $500...resident leaves the facility for any reason during the first month of residency. The Licensee did not comply with the above regulation with at least one resident. R2resided at the facility for less than one month before passing away. Family removed items from facility and was not provided any refund of preadmission fees. This was an immediate personal rights violation of R2.

  • 1569.652(a)Type A

    Termination of admission agreement upon death of residen...refund of fees paid...and refunds: (a) A residential care facility for the elderly shall not require advance notice ...upon the death of a resident. No fees shall accrue once all personal property...is removed... This requirement was not met by: Based on interviews conducted, the Licensee did not comply with the above regulation with at least one resident. LPA Colvin confirmed that R1's family did not receive a refund for fees prepaid for R1 through 10/18/22. R1 passed away and proprty removed 9/29. This is an immediate personal rights violation of R1.

  • 87507(e)Type B

    Admission Agreements: (e) The licensee shall provide a copy of the signed and dated current admission agreement,...to the resident or the resident's representative...immediately upon signing the admission agreement... This requirement was not met by: Based on interviews conducted, the Licensee did not comply with the above regulation with at least one resident (R1). Administrator does not have proof that a copy was provided to R1's family, and multiple interviews state that no Admisssions Agreement has been received. This is a potential personal rights violation of R1.

  • 87507(g)(3)(B)(1)Type B

    Admission Agreements: (g)...shall specify the following: (3) Payment provisions, including the following: (B) Rate for additional items and services, including: 1. A...description of and the corresponding fee schedule for all additional items and services not included in the fees for basic services... The Licensee did not comply with the above regulation with at least one resident. LPA Colvin observed that R1's agreement had written in additional services (hairbuts, transportation), without listing cost of these additional services. This was a potential personal rights violation of R1.

FAQ · About this visit

Common questions about this visit

What happened during the October 13, 2022 inspection of ANGELIC HANDS ASSISTED LIVING?

This was a complaint inspection of ANGELIC HANDS ASSISTED LIVING on October 13, 2022. 2 citations were issued: 1 Type A (serious) and 1 Type B.

Were any citations issued to ANGELIC HANDS ASSISTED LIVING on October 13, 2022?

Yes, 2 citations were issued (1 Type A, 1 Type B). The first citation was for: "Plan of Operation: (a) Each facility shall have and maintain a current, written definitive plan of operation...Any signi..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.