complaint·July 20, 2021

a meal at the facility. R2 stated that they are "fed well." LPA interviewed S1, S2, and S3 who stated that there are no issues with sufficient staffing in the kitchen. S1, S2, and S3 stated that all residents are fed three times a day and snacks in between those meals. Both S1 and S2 stated that some residents have a tendency to refuse to eat; however, they are provided with meal substitutes. S1, S2, and, S3 deny that residents are not being fed regularly. In regards to allegation #3, S1 and S2 stated that it is facility protocol that all staff members wear face coverings while at the facility. S1, S2, and S3 all stated that all staff members comply with facility protocol in regards to face coverings. LPA observed that all staff members were utilizing face coverings at the time of visit. Based on evidence obtained during the investigation, LPA has determined that the above allegations are UNSUBSTANTIATED; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed and a copy was provided to Ramirez.