complaint·October 17, 2025

Information obtained from interview with R1 indicated that they experienced a financial issue, resulting in a delay in their monthly rent payment. It was confirmed that no eviction procedures had been initiated and that an arrangement was made to accept payment upon receipt of the new bank card. Despite these challenges, R1 stated they had no issues with the treatment provided by the staff and expressed overall satisfaction with living at the facility. Interview with Witness (W1), stated they visited R1 approximately once a week, reported observing no abusive behavior from staff. W1 noted that staff treated R1 well and stated that R1 had not mentioned any mistreatment. A review of facility records, including incident reports, revealed no documented incidents of staff abuse involving R1. Additionally, there was no documentation of an eviction notice, as no such action had been initiated. Based on interviews, research, and record review, the allegation that facility staff are abusive to resident in care is unfounded. A finding that the allegation is unfounded meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. Therefore, this complaint is dismissed. An exit interview was conducted. A copy of this report was provided to Executive Director Valeria Garcia.