complaint·April 17, 2026

Allegation #1: Staff do not ensure residents are provided feeding assistance. The complaint alleged that residents in memory care are not fed because staff are slacking off. During lunch, three residents returned their full plates to the kitchen because the staff did not assist. On April 16, 2026, the department conducted interviews regarding an allegation about meal assistance. The Executive Director (ED) and the Administrator (A1) denied the allegation. The Administrator noted that the caregiver is aware of which residents require meal assistance and is present to help during mealtimes. Additionally, four staff members (S1-S4) were interviewed, all of whom also denied the allegation. They stated that only two residents need help with feeding, and that the caregiver is consistently available at every meal to assist them. The department then interviewed six residents (R1-R6). Four of the six residents denied the need for assistance with feeding. Although the department attempted to interview R1, R1 was unable to answer the questions. R2, another resident, confirmed that they had not been unassisted during mealtimes and stated that staff assisted R2 with feeding at all times. Report Continue on LIC9099C Finally, the department reviewed the facility's resident Physician Report LIC602A, which indicated that only two residents needed assistance with feeding. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited. An exit interview was conducted, and a copy of this report was provided to the Executive Director, Valerie Garcia.