Complaint·April 27, 2026

Allegation #1: Staff will not return residents' belongings. The complaint alleged that the resident left Citrus Gardens and currently resides at Helping Hands Room and Board, where the resident is having difficulty retrieving the resident's (R1) belongings. On June 6, 2024, the department interviewed the former Executive Director (ED1), who stated that they helped R1 pack most of their belongings, medications, and all items given to the Helping Hands Room and Board (HHRB). ED1 also stated they went back a second time to bring R1 the remaining belongings. On April 20, 2026, the department interviewed the Executive Director (ED), who denied the allegation. The ED stated that when a resident moved out of the facility, staff ensured that all belongings and medications were given to the resident and to the HHRB. The department also interviewed the Administrator (A1), who denied the allegation. A1 explained that before any resident leaves the facility, we must ensure that all medications, the doctor's orders, and the resident's belongings are given to the resident or their family members. Additionally, the department interviewed four staff members (S1-S4), all of whom denied the allegation. They also stated that the facility would ensure residents took their belongings. They further stated that even when a resident goes out over the weekend, the facility would ensure the resident's medications are with them, so they don’t miss any. The department also interviewed six residents (R2-R7), all of whom said they like living here. On April 21, 2026, the department interviewed the representative of (HHRB), who stated that the facility gave R1 all of R1's belongings. However, after R1's medications were almost running out, the HHRB called the facility to ask about refilling them, and the facility stated that R1 needed to see the doctor and call the pharmacy for a refill. The department was unable to interview R1 because R1 moved out of HHRB in December 2024. On April 20, 2026, the department reviewed the facility's admission agreement dated 09/30/2023, which stated that all resident personal property would be removed from their rooms within fifteen (15) days. And the facility shall have the right to dispose of such abandoned property in accordance with California Law. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited. An Exit interview was conducted, and a copy of this report was provided to Administrator Liliana Moreno.